Hardware Hub Firmware Update – March 2020 Release
A new Hardware Hub firmware release is now available. This firmware is primarily a maintenance update with a larger firmware update scheduled for early-Spring. To request a firmware update to your organization’s Hardware Hub’s please contact your Customer Success Manager. A summary of the updates is provided below.
- HDCP Signal Detection
The Hardware Hub will now detect an inbound HDCP signal and display this within the Devices Source’s tab.
- New Disconnection State Alerts
In instances where a Hardware Hub is disconnected for more than 10 minutes, an alert will be issued. Below are the rules that govern disconnection and re-connection alerts:- Hub is Disconnected (more than 10 mins) followed by Hub is Connected (more than 2 mins): Hub notifiers will receive a Hub Reconnected email.
- Hub is Connected (more than 2 mins) followed by Hub Disconnected (more than 10 mins): Hub notifiers will receive a Hub Disconnected email.
- Smaller Improvements
In instances where a Hardware Hub is disconnected for more than 10 minutes, an alert will be issued. Below are the rules that govern disconnection and re-connection alerts:- #167764910 – Hardware Hub – Resolved a rare issue where the stream uploading could stall.
- #168906970 – Hardware Hub – Improved appliance recovery logic in very rare situations where an abnormal event triggers a crash in the capture card device driver.
- #169371452 – Hardware Hub – Improved audio alert when the Device’s panel is detecting the appliance’s audio source. Previously it showed an “error detecting signal” rather than the more accurate “searching for signal”-type message.