Product Updates

A new version of the Video Conference platform has been released that includes several improvements and features. The release cadence for the Video Conference has been increased to twice-a-month as we roll out capabilities on a more aggressive release schedule in preparation for the Fall.

1. Support for Up To 9 Participants on Video
   The maximum number of participants on video has been increased to 9. Over the coming months, we will continue to increase this maximum.



2. 10+ Smaller Fixes and Improvements Including:
   • Improvement to mute, no-sound and no-video icon sizes to be more consistent and sized to the video box.
   • Improved handling of video source switching in instances where it is performed very quickly (or toggled).
   • Resolved issue where copying the meeting link via the Copy Link button did no work on Chrome or Edge.

We have released a new Software Capture for PC version (version v10.6) to all instances located in the United States, Canada and the European Union.

1. Upload Progress Window Integrated with Both PC Application Recording Toolbar and Standalone Window
   Post-recording, users can now see a status upload bar to track the status of in-progress uploads. This is available on both the Recording Toolbar and a Standalone Upload window.
2. Improved Alert When a Source is Unplugged
   In instances where a recording source is disconnected mid-recording, in addition to the alert shown on the Confidence Monitor, a Windows Toast Notification alert is also provided.
3. Improved Pause Processing in Instances of Dozens of Pause Operations
   Videos where a significant number of pauses exist (10+ pause-resume sequences) now are processed in a manner that better maintains the synchronization of the audio and video feeds.
4. 15+ Smaller Fixes and Improvements Including:
   • Resolved issue that would prevent an unregistered Software Capture device from utilizing Watch Point.
   • Resolved issue where a recording could, in a specific instance, become corrupt if a source is unplugged mid-recording.
   • Resolved issue where the Video Encoding process could get stuck during an active recording.

We have successfully pushed an update to all instances residing in the United States. For a summary of the release, please refer to the corresponding tag for Canadian zones.

We apologize for the unexpectedly lengthy upgrade process. Our root cause analysis yielded that a particular database query to retrieve transcription data with the new ASR model took much longer to execute than it did in our Canadian, European and staging instances. All instances should now be up and operating normally. We completed additional validations to ensure that normal performance has returned to all data processing sub-systems.

The HTML5 Video Conferencing product was upgraded to provide improved recording stability across a variety of situations. This should improve HTML5 Video Conference recording reliability and stability for future recordings. We are continuing to work through some additional “edge cases” for the upcoming release.

We have released a new Software Capture for Apple version (version v 3.2.4) to all instances located in the United States, Canada and the European Union. This minor release focused on improving performance and user guidance on high-resolution Retina displays.

1. Decrease in CPU Usage When Recording Apple Retina Display Screens
   CPU usage during a recording has been significantly improved when recording the screen of Apple Retina Display screens. This should result in fewer skipped frames and better overall system performance.
2. Detection of Resolutions That May Be Too High
   In situations where the resolution, frame-rate and CPU may ultimately result in audio and video frames to get dropped, we now provide better detection of this and display a warning to the user. This warning also provides specific steps to resolve the issue.
   
   

A new Video Conferencing release is now available that provides the following infrastructural improvements:

1. Infrastructural Improvements
   • #171884613 – Resolved issue which could prevent the screenshare from being activated on the latest Firefox browser.
   • #171724885 – Upgraded crytographic support of media streaming sub-system to use DTLS 1.2
   • #172025893 – Automatically remove the Poor Connection inline dialog that appears once the connection quality has improved.
   • #172028694 – Improved connection stream management algorithms to perform better under high-load scenarios.

A new Video Conferencing release is now available that provides the ability for the Operations Team to dynamically provision additional capacity. At the same time, we tripled the HTML5 Video Conferencing capacity and are now working on making additional improvements this week to improve the scalability.

We have successfully published a new version of the YuJa Software Capture for PC application to all geographic zones.

1. New Configurable Recording Toolbar with Built-in Audio Confidence Monitor
   A new Recording Toolbar is available that provides a built-in audio confidence monitor with the ability to configure how the toolbar appears including the option to always show the Recording Toolbar while logged in.
   
   
2. Ability to Adjust, Move, and Stretch the Screen Capture Region Once Selected
   The customized screen region now has adjustable edges with a clear size indicator within the window.
   
   
3. More Attractive 3, 2, 1 Countdown
   Improved the optional 3, 2, 1 countdown to be more modern and attractive.
   
4. Improved Fault Tolerance and Indicator when a Source Fails Mid-Recording
   If a source disconnects mid-recording, the recording will now display an indicator on the Confidence Monitor and continue with the remaining sources.
   
   
5. Improved Quick Installer Robustness with Improve Diagnostic of Missing .NET Components
   The Quick installer now provides prescriptive guidance when the .NET Framework is not fully installed.
   
   
6. Smaller Improvements
   • #169899798 – PC Capture – Resolved issue where the Shared Profile saved in a previously installed Software Capture did not appear in a newly installed Software Capture application.
   • #170628100 – PC Capture – Resolved issue where the timestamps for internal audio recordings were could be incorrect in some cases.
   • #153562174 – PC Capture – Added a clearer highlight selected for the selected folder.
   • #158150658 – PC Capture – Disallow creation of empty profiles that do not have audio, video or screen sources.
   • #170658249 – PC Capture – Resolved issue with IP camera connectivity that could cause the Software Capture application to crash.
   • #170404097 – PC Capture – Resolved issue where clicking on Delete after a session ends due to an abnormal session termination does not delete the recording file.
   • #170659006 – PC Capture – Resolved issue where a user is able to execute the Quick Installer multiple times by clicking and installing the downloadable file over and over again.
   • #157519432 – PC Capture – Ability to expand the Media Channel window to be able to better view long Media Channel names (typically originating from long LMS course strings).
   • #167896950 – PC Capture – Improved accessibility of Software Capture user interface with additional screenreader-readable hover text added to all buttons.
   • #154973664 – PC Capture – Recording Toolbar enables user to have a docked toolbar with recording capabilities when logged in.

A new Video Conferencing release is now available that provides new viewing and localization options, as well as, several smaller improvements and fixes.

1. New Views Option to Show Video-Only, Sharing-Only and Everything Views
   Users now have more flexible viewing options within a video conferencing including the ability to toggle between the video streams, the sharing panel, and everything-at-once.
   

   

2. French Localization Support of Video Conferencing
   As part of an initiative to provide users with dynamic language options across all our products, the Video Conferencing is the first product in our portfolio to be localized. Users can now select from French or English within their My Account settings to see the UI updated to French. Please note: Localizing the Enterprise Video Platform web application in a similar manner is on our roadmap for Summer 2020.
   
   

   

3. Smaller fixes and improvements
   About a dozen smaller fixes and improvements are also included. Highlights include:
   • #170680657 – Resolved issue where the meeting title was not properly reflected in the Notification tab of the Video Platform
   • #169652427 – Resolved issue where the Invitee URL was not sharable in all cases.
   • #169153329 – Resolved a potential race condition that could cause the video stream “loading dots” to remain.
   • #162100138 – Notification Bell icon now displays actual meeting title instead of displaying a generic meeting name.
   • #171390971 – Resolved issue where attendees who join a meeting before the owner changes the view, the follower and main presenter’s views do not match.
   • #171190930 – Resolved issue which caused some video conference recordings to remain in a “stuck” status despite being complete.

We have successfully pushed an update to all instances residing in the United States and the European Union. For a summary of the release, please refer to the corresponding tag for Canadian zones.