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May 2, 2020
United States Instances – Semi-Monthly RC20200424 Released
United States Zones UpdateWe have successfully pushed an update to all instances residing in the United States. For a summary of the release, please refer to the corresponding tag for Canadian zones.
We apologize for the unexpectedly lengthy upgrade process. Our root cause analysis yielded that a particular database query to retrieve transcription data with the new ASR model took much longer to execute than it did in our Canadian, European and staging instances. All instances should now be up and operating normally. We completed additional validations to ensure that normal performance has returned to all data processing sub-systems.
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April 25, 2020
Canadian and European Union Instances – Enterprise Video Platform RC20200424 Released
Analytics Canadian Zones European Union Zones General Platform HTML5 Video Conferencing Video Editor Video QuizzesWe have successfully released an update of the YuJa Enterprise Video Platform to all instances in the European Union and Canada. A corresponding release will be deployed to United States instances in one week.
- Video Lifecycle Management with New Data Retention and Data Policy Management Tools
Administrators have new tools to manage data retention including the ability to create data policies. Policies can be created with customizable rules including identifying unused data, older content, and specific content types. When executing policies, Administrators can review matching data, preview content, purge content, as well as aggregate it into an Archive Folder. In future releases, we intend to provide tools to offload Archive Folders onto offsite or AWS-side storage locations. We encourage you to try your data management workflows and provide us with feedback on future improvements you would like to see.
- New Auto-Captioning Engine with Better Accuracy and Room Acoustic Models
The Video Platform now provides a new auto-captioning engine that offers higher-quality auto-captioning. This auto-captioning engine also operates better in larger lecture halls and in situations where the microphone may be further away from the speaker. We encourage you to enable Model A in your organization’s Admin Panel and try it out for yourself.
- Video Editor Now Provides Clearer Indication of Trimmed Captions
The Video Editor provides an easier interface to edit captions while simultaneously making trims and cuts to the video (which naturally affects the caption time-points). The new Video Editor interface includes a color indicator showing which caption entries will be removed, which will have an invalid timestamp (post edit), and which ones will remain valid.
- Increased the Maximum Video Size to 1TB
By default, all Video Platform instances now have a maximum single file size of 1TB. For a basis of comparison, that’s about the combined size of two hundred and fifty, full-length HD movies.
- User Interface Improvements to Browser Capture Studio
Updates to the Browser-based Capture Studio include improvements to the compatibility across web browsers, minor improvements to the capture workflow, and better messaging once a recording is complete. - New Media Chooser Behavior for Blackboard and Moodle Students
The Media Chooser is once again useable by student roles. Following changes to Blackboard and Moodle’s security model, student roles were unable to embed content. Now, the Video Platform will detect the role and place a permitted link into the chosen LMS region. - Sub-Organization Now Supports Auto-Provisioning of Shared Folders
Organization Management capabilities now include the ability for sub-organization creation to automatically create a Shared Folder matching the hierarchy of the Sub-Organization structure. - Performance Improvements to UI Screens Displaying and Filtering Large Volumes of Users
Several web application screens which had slightly sluggish behavior when filtering against ten-of-thousands of users has been improved. This included the Link Users within the Zoom Enterprise Connector and the Admin Panel’s Overview and Roster tabs. - Pre-Quiz Error Messaging to Quiz Takers with Browser Settings That Prevent LMS Gradebook Sync
Users who are likely to have browsers or browser settings – such as disabling third-party cookies – that could prevent LMS Gradebook synchronization of quiz results will now see an in-context LMS message preventing quiz entry. This is aimed at reducing the chances that a student takes an LMS-embedded quiz without being able to transmit the resulting quiz grade to the LMS Gradebook.
- HTML5 Video Conference Now Has Improved Screen-Reader Support
A minor update to the Video Conference web application interface addressed a number of screen-reader issues related to missing alt-text for UI components.
- Video Lifecycle Management with New Data Retention and Data Policy Management Tools
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April 16, 2020
Update to HTML5 Video Conferencing System Released to United States Zone
HTML5 Video Conferencing United States ZonesThe HTML5 Video Conferencing product was upgraded to provide improved recording stability across a variety of situations. This should improve HTML5 Video Conference recording reliability and stability for future recordings. We are continuing to work through some additional “edge cases” for the upcoming release.
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April 15, 2020
Software Capture for Apple (v3.2.4) Released to All Geographic Zones
Canadian Zones European Union Zones Software Capture for Apple United States ZonesWe have released a new Software Capture for Apple version (version v 3.2.4) to all instances located in the United States, Canada and the European Union. This minor release focused on improving performance and user guidance on high-resolution Retina displays.
- Decrease in CPU Usage When Recording Apple Retina Display Screens
CPU usage during a recording has been significantly improved when recording the screen of Apple Retina Display screens. This should result in fewer skipped frames and better overall system performance. - Detection of Resolutions That May Be Too High
In situations where the resolution, frame-rate and CPU may ultimately result in audio and video frames to get dropped, we now provide better detection of this and display a warning to the user. This warning also provides specific steps to resolve the issue.
- Decrease in CPU Usage When Recording Apple Retina Display Screens
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April 1, 2020
Software Capture for Apple (v3.2.3) Released to All Geographic Zones
Software Capture for Apple UpdateWe have released a new Software Capture for Apple version (version v 3.2.3) to all instances located in the United States, Canada and the European Union. This minor release focused on improving the audio frame buffer to prevent lost audio packets in situations where the computer is under high CPU or memory load.
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April 1, 2020
Upgrade to HTML5 Video Conferencing System Released to United States Zone
Fixed HTML5 Video Conferencing United States ZonesA new Video Conferencing release is now available that provides the following infrastructural improvements:
- Infrastructural Improvements
- #171884613 – Resolved issue which could prevent the screenshare from being activated on the latest Firefox browser.
- #171724885 – Upgraded crytographic support of media streaming sub-system to use DTLS 1.2
- #172025893 – Automatically remove the Poor Connection inline dialog that appears once the connection quality has improved.
- #172028694 – Improved connection stream management algorithms to perform better under high-load scenarios.
- Infrastructural Improvements
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March 30, 2020
Important Capacity Upgrade to HTML5 Video Conferencing System
Fixed HTML5 Video Conferencing United States ZonesA new Video Conferencing release is now available that provides the ability for the Operations Team to dynamically provision additional capacity. At the same time, we tripled the HTML5 Video Conferencing capacity and are now working on making additional improvements this week to improve the scalability.
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March 30, 2020
Important Capacity Upgrade to Specific US-based Instances Deployed
Fixed General PlatformUpdate from the Operations Team: This morning, we saw approximately a 300% surge in user activity commencing on Monday at 10am Pacific and continuing to increase hour-by-hour. We made the decision to quickly provision additional capacity which is now complete.
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March 21, 2020
Software Capture for PC (v10.5.1) Released to United States, Canadian and European Union Zones
Canadian Zones European Union Zones Software Capture for PC app United States ZonesWe have successfully published a new version of the YuJa Software Capture for PC application to all geographic zones.
- New Configurable Recording Toolbar with Built-in Audio Confidence Monitor
A new Recording Toolbar is available that provides a built-in audio confidence monitor with the ability to configure how the toolbar appears including the option to always show the Recording Toolbar while logged in.
- Ability to Adjust, Move, and Stretch the Screen Capture Region Once Selected
The customized screen region now has adjustable edges with a clear size indicator within the window.
- More Attractive 3, 2, 1 Countdown
Improved the optional 3, 2, 1 countdown to be more modern and attractive. - Improved Fault Tolerance and Indicator when a Source Fails Mid-Recording
If a source disconnects mid-recording, the recording will now display an indicator on the Confidence Monitor and continue with the remaining sources.
- Improved Quick Installer Robustness with Improve Diagnostic of Missing .NET Components
The Quick installer now provides prescriptive guidance when the .NET Framework is not fully installed.
- Smaller Improvements
- #169899798 – PC Capture – Resolved issue where the Shared Profile saved in a previously installed Software Capture did not appear in a newly installed Software Capture application.
- #170628100 – PC Capture – Resolved issue where the timestamps for internal audio recordings were could be incorrect in some cases.
- #153562174 – PC Capture – Added a clearer highlight selected for the selected folder.
- #158150658 – PC Capture – Disallow creation of empty profiles that do not have audio, video or screen sources.
- #170658249 – PC Capture – Resolved issue with IP camera connectivity that could cause the Software Capture application to crash.
- #170404097 – PC Capture – Resolved issue where clicking on Delete after a session ends due to an abnormal session termination does not delete the recording file.
- #170659006 – PC Capture – Resolved issue where a user is able to execute the Quick Installer multiple times by clicking and installing the downloadable file over and over again.
- #157519432 – PC Capture – Ability to expand the Media Channel window to be able to better view long Media Channel names (typically originating from long LMS course strings).
- #167896950 – PC Capture – Improved accessibility of Software Capture user interface with additional screenreader-readable hover text added to all buttons.
- #154973664 – PC Capture – Recording Toolbar enables user to have a docked toolbar with recording capabilities when logged in.
- New Configurable Recording Toolbar with Built-in Audio Confidence Monitor
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March 19, 2020
YuJa Mobile for Apple iOS 2.0.0 Published to AppStore
iOS App UpdateWe have successfully published a new version of the YuJa Mobile for Apple application to the Apple AppStore.
- Refreshed User Interface and Navigation Experience
The application introduces a refreshed UI and menu navigation experience. This includes a new Navigation Bar that provides quick access buttons for Channels, Recording, Uploads, and Downloads.
- Ability for Users to Download Media for Offline Viewing
Approved content can now be downloaded within the mobile application for offline viewing (without WiFi or network connectivity).
- New Playback and Caption Bar Capabilities
Added new playback options including auto-replay, play-in-background and full-screen playback. Also added capability to modify the caption style and size.
- Improved Media Playback Experience Across Devices
Introduced a more modern mobile playback experience with improved stability across both older and newer devices.
- New Instrumentation to Receive Reports of Crashes and Abnormal Situations
We now have integrated application instrumentation to receive crash reports and abnormal terminations. Along with this, an improved process to resolve issues more quickly by acting on the crash data has been defined.
- Refreshed User Interface and Navigation Experience