Real-Time Alerts

We have released a new Hardware Hub (5 series) firmware update that is available for update. This update provides our users with NDI camera compatibility, HDMI and SDI-embedded audio preview, as well as includes 20+ smaller fixes and improvements. Please contact your Customer Success Manager to request an update.

1. NDI-Compatible Cameras Are Now Supported on the YuJa Hardware Hub
   In recognizing the need for institutions to manage remote video sources, we now support NDI compatibility. Simply connect your NDI-enabled camera to the network to take advantage of this feature. Manage your video preview, stream quality, recording resolution, and embedded video and audio sources when configuring your NDI-compatible cameras. For support on how to activate and configure your NDI-compatible cameras, please click here.
   
2. View Embedded Audio for HDMI and SDI Sources
   We have provided Admins the option to listen to embedded audio previews for their connected sources directly from the Devices tab within the Admin Panel.
   

We have a new firmware available for Hardware Hubs. If you are interested in updating to the latest firmware, please contact your Customer Success Manager or Account Manager. This firmware is a maintenance release that also adds the ability to record HDCP signal devices such as MacBook inputs, improved robustness of livestreams, and 20+ smaller improvements. Please note that the firmware is available upon request.

1. HDCP Signal Recording and Livestream Support
   This update now allows Hardware Hubs to support recording and livestreams from MacBook and other HDCP signal devices.
   
2. Show IP Address for the Hub on the Session Page
   Administrators can now easily locate the IP Address for their Hub on the Hardware Hub Settings panel.
   
3. Increased Robustness if the Hardware Hub Powers off or Terminates Abnormally
   This update provides added robustness if your Hardware Hub abnormally powers off during a live stream or recording session.
4. Service to Support Hub Watchdog Hardware
   In the rare case you find your Hardware Hub in an error state, this update now supports new 24/7 physical “Watchdog Hardware”, which will assist in automatically rebooting the Hub without intervention.

We have successfully published a Firmware update for Hardware Hubs available to all customers in the United States, Canada and the European Union. Reach out to your Customer Success Manager to schedule your firmware update.

1. Device Profile Management
   As Organizations continue to expand their usage of the hybrid learning model, remote management of lecture capture devices becomes a linchpin to the model’s success. With new remote Device Profile Management tools for YuJa Hardware Appliances, Administrators can now define their room types and configure recording sources all from the Video Platform’s Admin Panel. Click here to learn more about creating a Device Profile.
   
   

   

2. Real-Time Local HDMI Source Preview
   A new local preview of most sources connected to the Hardware Hub is now available for Organizations who use the YuJa Hardware Appliance to record lecture room connector. View a preview of available screen and webcam sources by connecting a display to the Hardware device’s HDMI output. Click here to learn more more about the Hardware Appliance’s Local HDMI source preview capabilities.
   
   
3. Smaller Bug Fixes and Improvements
   Multiple improvements have been made to improve device stability, management of network disconnect situations, consistency of device previews and more.

A new Hub firmware is available for both the RCS-430 and RCS-550 models focused on improving the handling of specific scenarios and edge-cases. To request your Hubs to be updated, please provide a list of Hub UDIDs to your designated Customer Success Manager.

1. Improved Source Recovery Logic During Disconnections

   The Hub-side and video processing-side has been improved to better handle situations where the audio or video source disconnects intermittently during the recording.

2. Improved Internet Disconnection Recovery Logic

   Improved live stream resumption in situations where the Hub’s Internet becomes unstable or disconnects temporarily.

3. Added Firmware Version Summary within Source Details Tab

   To help organizations track the versions of the specific components of their Hub’s firmware.

   

4. Improved LCD Screen Status Indicators
   

   Improved the status indicators that are displayed for the Hub’s recording statuses.

5. In addition to the above improvements, a number of fixes for specific scenarios were also improved including:
   • Resolved issue where, in some situations, RS 232 commands did not transmit correctly to the RCS-550 Hub.
   • Improved source synchronization when a pause and resume operation occur via RS-232 commands.
   • Resolved issue where if inline audio is unplugged during the recording, the audio wouldn’t record after being plugged in back.
   • Resolved issue that prevented capture at the 1920 x 1200 aspect ratio
   • Resolve issue that could result in a slow memory usage and generate excessive logs
   • Improved stability and quality of HDMI Embedded Audio recording

A new Hardware Hub maintenance release is now available that provides the following improvements:

• #171733025 – Resolved rare issue which could cause a portion of the video to record but not be playable with the audio.
• #159841557 – Upgraded firmware to be more efficiently execute on a Windows 10 operating system base configuration.
• #173822351 – Resolved issue which could cause the live stream to remain disconnected after a Hub disconnects and reconnects from the Internet.
• #173823798 – Introduced new 2U and 1U BIOS process when the unit loses power to return to a Connected state instead of requiring a power-cycle.
• #174050106 – Resolved rare issue where a multi-part video could fail to upload all parts.
• #173970211 – Resolved issue of a un-closed file handler which could occur during a live stream with an inline audio device.

A new YuJa Hardware Hub model is now available for order with rolling shipment dates commencing in August and September. This fully integrated 1U form-factor is a next-generation, high-performance video appliance that offers video encoding and streaming capabilities. Our 1U Hardware Capture product family will include two models: Model RCS-550-PRO, which offers three video capture source inputs, and MCS-550-PRO that provides two video capture source inputs along with a 5-pin balanced audio Phoenix connector capability.

1. RCS-550-PRO Offers Three Video Capture Sources
   The RCS-550-PRO model offers the ability to simultaneously capture and live stream three video sources including SDI, HDMI, DVI and more. Unbalanced audio capabilities for mic-in, line-in and USB are also provided.
2. MCS-550-PRO Offers 5-Pin Balanced Audio Phoenix Connector
   The MCS-560-PRO model offers the ability to simultaneously capture and live stream two video sources including SDI, HDMI, DVI, as well as a balanced audio source that uses a 5-Pin Phoenix Connector. This facilities flexible audio connection with various balanced audio inputs.
3. Dual Network Ports
   All new models include two Ethernet LAN Ports that can be utilized simultaneously.
4. 244×68 Pixel Backlit LCD Display with 6 Button Keypad
   All new models include a LCD backlit with 6 button keypad that provides real-time status information on the unit’s activity. Newer capabilities that take advantage of the LCD will be added in future network-based firmware updates.

5. Integrated Trusted Platform Module (TPM) Security and Cryptography Technology
   All new models include a integrated TPM module that provides hardware-based security and security-related function with a secure crypto-processor that is specifically designed to carry out cryptographic operations. This ensures the integrity of the boot code and firmware that is loaded.

6. Integrated Pulse Width Modulation (PWM) Fan for Better Cooling and Power Management
   All new models include a new Pulse Width Modulation (PWM) Fan controller that is able to control the level of power delivered to the fan. This enables more efficient unit cooling while lowering power consumption.

A new Hardware Hub firmware release is now available. This firmware is primarily a maintenance update with a larger firmware update scheduled for early-Spring. To request a firmware update to your organization’s Hardware Hub’s please contact your Customer Success Manager. A summary of the updates is provided below.

1. HDCP Signal Detection
   The Hardware Hub will now detect an inbound HDCP signal and display this within the Devices Source’s tab.
   

   

2. New Disconnection State Alerts
   In instances where a Hardware Hub is disconnected for more than 10 minutes, an alert will be issued. Below are the rules that govern disconnection and re-connection alerts:
   • Hub is Disconnected (more than 10 mins) followed by Hub is Connected (more than 2 mins): Hub notifiers will receive a Hub Reconnected email.
   • Hub is Connected (more than 2 mins) followed by Hub Disconnected (more than 10 mins): Hub notifiers will receive a Hub Disconnected email.
3. Smaller Improvements
   In instances where a Hardware Hub is disconnected for more than 10 minutes, an alert will be issued. Below are the rules that govern disconnection and re-connection alerts:
   • #167764910 – Hardware Hub – Resolved a rare issue where the stream uploading could stall.
   • #168906970 – Hardware Hub – Improved appliance recovery logic in very rare situations where an abnormal event triggers a crash in the capture card device driver.
   • #169371452 – Hardware Hub – Improved audio alert when the Device’s panel is detecting the appliance’s audio source. Previously it showed an “error detecting signal” rather than the more accurate “searching for signal”-type message.

We have successfully pushed an update to all physical zones residing in the United States. Please note that this release will be pushed to Canadian and European Union zones next week. This release includes over 110+ new features and improvements.

1. New Offline Downloading Capabilities with Podcast Pre-Generation
   The Media Player now supports the ability to auto-play based on settings We now provide the ability to download directly from the Media Player without the need to wait for an email with the streams. Now, Content Owners can opt to pre-generate podcasts for viewers enabling quick and direct downloading while watching the video.
   
2. Ability for Organizations to Customize Speed Controls
   Administrators have new Media Player customization capabilities to select which variable speeds, including much more granular speed options. This was a heavily requested capability from our Medical and Nursing school partners.
   
3. New Top Bar and UI for HTML5 Video Conference Tool
   As part of our beta HTML5-based Video Conference, we incorporated a visual refresh aimed at a better user experience. This includes clear top-bar buttons of key tools, a higher-contrast user experience, and more attractive integrated chat.
   
4. New Branded Video Conference Landing Page for Guests
   As part of the visual refresh of the HTML5-based Video Conference, we also incorporated a branded guest landing page for those joining a video conference.
   
5. New Chat Integration with Visual Notification of Unread Chats
   We’ve introduced a new chat box integration that’s more similar to iMessage’s style that users are familiar with. We also introduced a visual notification on the Top Bar of the number of unread chat messages.
   
6. Ability for Organizations to Adjust the Control Time Used for the Go Back Button
   Organizations can now customize the Media Player’s Go Back button’s control time. The default will remain unchanged; however, customers can now change the control time to one better suited to their users.
7. New Control Options for Ad-Hoc Hardware Captures Initiated from Room Touch Panels
   Administrators now can manage which user and to which location an ad-hoc hardware capture should be stored in. The primary use-case is administrators would like to centralize the management of touch panel-initiated recordings.
8. Schedule Priority Setting for CTRL=Extend Touch Panel Command
   Administrators can now choose if, when a Extend command is sent from the room touch panel, they would like to prioritize the existing auto-scheduled event or the current, active event.